Shipping policy

📦 Processing Time

All items are made to order.

  • Processing time: 1–5 business days

  • Processing time does not include shipping time.

You will receive a notification with tracking information once your order has shipped.

🌎 Shipping Destinations

We currently ship to:

  • Canada

  • United States

  • Selected international countries (including Asia & Europe)

If your country is not available, feel free to contact us.

⏱️ Estimated Shipping Times

Shipping times are estimates and may vary due to customs, carrier delays, or seasonal demand (especially during holidays).

  • Canada: 2–8 business days

  • United States: 5–12 business days

  • International: 8–25 business days

⚠️ Delays may occur during Christmas, peak seasons, or customs inspections.

📮 Carriers

We ship using:

  • Chit Chats

  • Canada Post

  • Other carriers depending on destination and service availability

Carrier selection is based on the best balance of cost, speed, and reliability.

📍 Customs, Duties & Taxes

  • Buyers are responsible for any customs duties, import taxes, or fees required by their country.

  • We are not responsible for delays caused by customs.

For orders where taxes are collected at checkout (e.g.,  VAT/IOSS), this information will be included with the shipment to avoid double charges.

🧾 Incorrect Address

Please make sure your shipping address is complete and correct.

  • We are not responsible for packages delayed, returned, or lost due to an incorrect address.

  • If a package is returned, the buyer is responsible for reshipping costs.

📦 Damaged or Lost Packages

  • If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos of:

    • The damaged item

    • The shipping box and packaging

We will gladly assist with a replacement or solution.