Terms of service

📜 Terms of Service – Pukkiz

🛒 General

By placing an order with Pukkiz, you agree to the following terms and conditions.
Please read them carefully before making a purchase.

🎨 Product Information

  • All items are 3D printed and may show minor layer lines or small variations, which are normal characteristics of the 3D printing process.

  • Colors may vary slightly due to screen settings or filament availability.

  • Measurements are approximate.

🧩 Intended Use

Our products are articulated collectible/display items.

⚠️ They are not toys and are not intended for rough play or use by young children unless stated otherwise.

Damage caused by improper use, force, drops, or play is not covered.

📦 Orders & Processing

  • Orders are processed according to the processing time listed in each product description.

  • Custom or made-to-order items may require additional processing time.

  • We reserve the right to cancel an order if an item cannot be fulfilled due to material or technical issues (a full refund will be issued).

🚚 Shipping

Shipping times are estimates only and may vary due to:

  • Carrier delays

  • Customs inspections

  • Seasonal demand (holidays)

We are not responsible for delays caused by carriers or customs once the item has shipped.

🔁 Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

  • Returns accepted within 15 days of delivery

  • Shipping damage must be reported within 48 hours

  • Damage from use or play is not eligible

Please review our full policy for details.

🌍 Customs & Import Fees

Buyers are responsible for:

  • Customs duties

  • Import taxes

  • Any fees required by their country

We are not responsible for customs delays or additional charges.

📍 Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for:

  • Lost packages

  • Delays

  • Returns caused by incorrect or incomplete addresses

⚖️ Liability

Pukkiz is not responsible for:

  • Injury

  • Damage

  • Loss resulting from improper use of our products

Use all products responsibly.

🔐 Intellectual Property

All designs, photos, and branding are the property of Pukkiz and may not be copied, reproduced, or resold without permission.

✏️ Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

📩 Contact

If you have any questions regarding these terms, please contact us before placing an order.